If you're not satisfied with your order, we accept returns within 7 days of the delivery date as long as the item is in original resalable condition.
Once we receive the return, we will issue an exchange or a full refund (excluding p+p costs) to the card the order was placed with. Before an exchange can be approved, we require customers to cover the p+p costs for the new item. We are not able to refund or exchange items that appear to have been worn, washed, damaged or are not in original condition (this includes bags and tags).
Additionally, if returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
When sending goods back to us, we recommend to use a delivery service that offers insurance and tracking facility. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.
Please send returns to:
65 Princes Street,
Distance Selling Regulations
The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s). E-mail is acceptable and should be sent to email@example.com
On acceptance of cancellation the goods must be returned in their original condition within 14 days.
This returns policy does not affect your statuary rights.
All returns must be posted to the address above.
Duty and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes. These rules vary by country and your local government determines duty and custom charges. It is important to note that we do not cover the cost of import duties on the arrival or return of items. Note that when returning items to us, we take no responsibility for goods before they reach us.
If you have any further queries on shipping, please feel free to contact us call: 0161 480 8155 or email us at firstname.lastname@example.org